Refund Policy
Effective: August 3, 2026
James Taylor is IT, LP (d/b/a JuJu Hosting) · 28 Medical Drive · Amarillo, Texas, 79106 · United States
This Refund Policy is part of our Terms of Service.
60-day money-back guarantee
If you're not happy with your hosting within the first 60 days of your initial purchase, email support@jujuhosting.com from your account email and we'll refund your initial hosting subscription fee in full. One guarantee refund per customer.
After 60 days
Monthly plans are non-refundable after the first 60 days; cancel anytime to stop future renewals. For annual plans past 60 days, we may, at our discretion, offer a prorated refund of unused full months.
Non-refundable items
Domain registrations, renewals, and transfers; third-party services; and add-ons are non-refundable once provisioned (these carry costs we incur immediately on your behalf). Refunds are not available for accounts terminated for violating our Terms or Acceptable Use Policy.
Statutory rights
Consumers in the EU/EEA/UK and elsewhere may have additional statutory refund or withdrawal rights; nothing here limits rights that apply to you by law.
How refunds are issued
Approved refunds are returned to your original payment method, typically within 5–10 business days depending on your bank or card issuer.
How to request
Email support@jujuhosting.com from your account email with your account details and reason. We're reasonable — just ask.
Questions about this document? Contact us or email legal@jujuhosting.com.
