Our Privacy Policy

Privacy Policy for JuJu Hosting

INTRODUCTION

JUJU Hosting, a group entity identified in the Terms of Service (“JUJU”), provides web hosting, domain name registration, and related products and services.

JUJU is dedicated to ensuring the highest level of data privacy when offering its diverse range of quality products and services to JUJU customers and subscribers (“Subscribers”) (collectively, “You” or “Users”).

At JUJU Hosting, the privacy and security of our Users are of utmost importance. We are committed to protecting the data you share with us.

When this Policy mentions “JUJU”, “we”, “us”, or “our”, it refers to JUJU Hosting, which is responsible for the protection of your personal information in line with this Privacy Policy (“Data Controller”).

This Privacy Policy (“Policy”) explains how JUJU processes information that can be used to directly or indirectly identify an individual (“Personal Data”) collected on our website, services (“Service”), forums, and mobile applications (“Platform”).

All personal data is processed in compliance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”).

For any questions regarding this Policy or requests concerning the processing of personal data, please contact us at  support@jujuhosting.com

2. GENERAL PRINCIPLES. CONFIDENTIALITY

JUJU Hosting processes all Personal Data adhering to the following general data processing principles:

  • Lawfully, fairly, and in a transparent manner in relation to the data subject (lawfulness, fairness, and transparency);
  • Collecting and processing Personal Data only for specified, explicit, and legitimate purposes and not further processing it in a manner incompatible with those purposes (purpose limitation);
  • Ensuring that Personal Data is adequate, relevant, and limited to what is necessary concerning the purposes for which it is processed (data minimisation);
  • Ensuring that Personal Data is accurate and, where necessary, kept up to date (accuracy);
  • Keeping Personal Data in a form that permits identification of data subjects for no longer than is necessary for the purposes for which it is processed (storage limitation);
  • Processing Personal Data in a manner that ensures appropriate security, including protection against unauthorised or unlawful processing and against accidental loss, destruction, or damage, using appropriate technical or organisational measures (integrity and confidentiality).

All information stored on JUJU Hosting’s Platform is treated as strictly confidential. It is securely stored and accessed only by qualified and authorized personnel.

3. INFORMATION WE COLLECT

3.1. Information You Provide to Us

Information that is necessary for the use of the JUJU Hosting Platform

We ask for and collect the following personal information about you when you use the JUJU Hosting Platform. This information is necessary for the adequate performance of the contractual arrangement between you and us and to allow us to comply with our legal obligations. Failing to provide this data or deleting/objection to its processing may result in the de-activation of your JUJU Hosting Account.

  • Account Signup Information. When you sign up to JUJU Hosting, we require your email address and password. In certain cases, we may also request your first and last name, identity verification, and contact details—particularly when registering a domain name, which requires WHOIS information.
  • Login Information. We collect Login scope and Email scope from Google (see Google OAuth Scopes) and email, name, and surname (depending on your choice) from Facebook (Meta).
  • Identity Verification. To comply with Internet Corporation for Assigned Names and Numbers (ICANN) regulations for domain registrations, JUJU Hosting may collect identity documents (passport, ID, or driving licence).
  • Payment Information. We may collect financial details to process payments for services like web hosting or domain registration. Payments are handled by third-party processors; we only retain information like payment status and the last four digits of your card.
  • Communications, Chats, Messaging. We collect details of communications through our website (e.g., chat windows). This includes any information provided in your JUJU Hosting Account or purchase history to address your inquiries.
  • Job Applicants’ Information. Applications for open roles via JUJU Hosting Careers or email are processed as described in Section 5 below.
  • Visitors and Users of our Customers’ Websites. We collect data about visitors of our customers’ websites on their behalf (“Users-of-Users”).

You may also provide information through forms, surveys, promotions, or other features. Avoid posting sensitive data publicly on the JUJU Hosting Platform. Content uploaded or shared within your account is at your own risk.

JUJU Hosting processes this information under these legal bases:

  • Your consent when voluntarily providing data (e.g., forms or inquiries);
  • Performance of contractual obligations;
  • Legitimate interests of JUJU Hosting as a platform manager;
  • Compliance with legal obligations (e.g., ICANN rules).

Disclaimer
To protect your information, follow these recommendations:

  • Avoid including personal, financial, or sensitive information in email subjects or file names;
  • Only include necessary data in communications;
  • Do not unnecessarily share sensitive data (e.g., payment details or health information).

Right to Delete Your Data
You can access, edit, or delete contact details in your JUJU Hosting Account. Email deletion is only possible during account deactivation, which requires sending a request to support@jujuhosting.com.

Information Related to Calls or Meetings
JUJU Hosting may record calls or meetings for quality management. Data processed includes email, date/time, duration, and recording (audio/video). Recordings are retained for 30 days before deletion. Processing is based on:

  • Legitimate interests (GDPR Article 6(1)(f)); or
  • Your consent, when you enable video recording or provide voluntary data (GDPR Article 6(1)(a)).

3.2. Information We Collect When You Use the Platform

When using JUJU Hosting, we may collect information about your interactions and usage for contractual performance, legal compliance, or legitimate interests in improving functionality and security.

  • Log Data and Device Information. This includes IP address, browser type, ISP, operating system, and timestamps.
  • Cookies and Tracking Technologies. We use cookies, tags, and scripts for tracking. Learn more in our Cookies Policy.
  • Usage Information. Tools like Google Analytics track interactions on our platform (e.g., pages viewed, searches). Google may place a permanent cookie to identify you on future visits. See Google Privacy Policy for details.
  • Geo-location Data. Your approximate location (e.g., IP-based) may be used for user experience improvements and compliance.

JUJU Hosting processes this information under these legal bases:

  • Your consent;
  • Contractual obligations;
  • Legitimate interests of JUJU Hosting as a platform manager.

4. HOW WE USE YOUR DATA?

We use, store, combine, and process information, including personal information, about you to provide, understand, improve, and develop the JUJU Hosting platform, create and maintain a trusted and safer environment, and comply with our legal obligations.

  • To Identify. Personal identification information is collected and processed for the purposes of User identification, service use, and domain name registration. Additionally, this information may be used to provide Users with support, notify them about updates or improvements, and share important information regarding changes to our Terms of Use (including this Policy).
  • To Create and Maintain a Trusted Environment. We verify or authenticate information or identifications provided by you (such as ID numbers, email addresses, or phone numbers). We also use collected information to detect and prevent fraud, spam, abuse, security incidents, and other illegal or harmful activities.
  • To Create Aggregated Statistical Data. We conduct market research and analysis using aggregated or inferred non-personal information. This helps us evaluate customer needs, monitor sales trends, and improve our services.
  • To Stay Connected. We use information about data usage, devices, and operating systems to diagnose server issues, manage the platform, and optimise applications and services, ensuring a better browsing and purchasing experience.
  • To Customise Marketing. To provide more tailored offers, we analyse data based on your interactions with JUJU Hosting and the information you provide.
  • To Send Service and Billing Messages. JUJU Hosting may contact you with essential information about our services or your use of them. For example, we may notify you of maintenance, reply to support tickets, send payment reminders, forward abuse complaints, or inform you of material service changes. These communications are crucial, and opting out is not possible unless your account is deactivated.
  • To Inform You About Unfinished Orders. We may send you notifications about the status of unfinished orders. Such communications aim to improve your experience with us. You can opt out at any time via the unsubscribe link in the email or your account settings.
  • To Register Domains. Domain registration information may be made available to the public through a “WHOIS” search, as required by ICANN or specific registries. JUJU Hosting stores this information and makes it accessible as per ICANN rules. We may also deposit domain registration information with a third-party escrow provider to meet these requirements. For more details, visit: www.icann.org.
  • To Contact You. We may contact you regarding your account, troubleshooting issues, resolving disputes, collecting payments, conducting surveys, or sending updates about JUJU Hosting. Communication may occur via email, phone, text, or portal messages.
  • To Handle Sales-Related Inquiries. If you reach out with questions about our services or potential purchases as a prospective customer, we will use the information you provide to assist you and follow up on your inquiries. Communication data will be retained for 90 days before being securely deleted.
  • To Get Feedback. We may invite you via email to review our services and products. This feedback helps us improve our offerings. We may use external companies to collect feedback and share relevant information like your name and email for this purpose.
  • To Provide, Operate, and Improve Services.
  • To Enhance Data Security and Prevent Fraud.
  • To Comply with Applicable Laws and Regulations.

6. INFORMATION PERTAINING TO VISITORS AND USERS OF OUR USER’S WEBSITES OR SERVICES

We may collect, store, and process certain information pertaining to visitors and users of our User’s websites or services, solely on our Users’ behalf and at their direction. Each of our Users can collect and manage information, including personal data, via their website or services. Such information and personal data are then stored with JUJU Hosting. For these purposes, within the meaning of the GDPR, JUJU Hosting may in certain limited cases, as specified in our Terms of Service, be considered a “data processor” of information pertaining to visitors and users of our Users’ websites or services. The Users controlling and operating such User websites shall be considered the “data controllers” of such information and are solely, fully, and completely responsible and liable for complying with all laws and regulations that apply to the collection and control of such data, including all relevant privacy and data protection laws.

Users are solely and fully responsible for the security, integrity, and authorized usage of information related to visitors and users of their websites or services, as well as for obtaining necessary consents, permissions, and providing fair processing notices required for the collection and use of such data.

JUJU Hosting has no direct relationship with the individual visitors and users of our Users’ websites or services whose personal data it processes. If you are a customer of any of our Users and wish to make requests regarding your personal data, please contact the respective User(s) directly.

For more details about the data processing arrangement between us and our Users, please refer to our Terms of Service.

7. DIRECT MARKETING AND SERVICE EXPIRATION NOTICES/RENEWAL REMINDERS

When creating an account on our platform, and subject to the available preferences, you can choose to give consent and/or opt out of receiving various offers and/or notices directly via email, phone (SMS or WhatsApp messages), or in your account. We use the contact details and preferences you provide for direct marketing purposes (sending offers or newsletters) and/or for service expiration notices/renewal reminders.

This communication may, based on your preferences, be personalized by taking into account information you have provided to us (e.g., location, purchase history, or social media profile information) or information collected or generated from other sources as outlined below.

Please note that if you subscribe to service expiration notices/renewal reminders via SMS/WhatsApp, JUJU Hosting reserves the right, but is not obligated, to send such notices/reminders for each service.

Right to Object/Withdraw Consent
If you wish to change your communication preferences (revoke consent or object), you can do so at any time by:

  1. Following the unsubscribe instructions in the email or text message (usually by clicking a link provided in the communication).
  2. Visiting your personal account settings to adjust your communication preferences.

You may also refuse to receive further communication from us by emailing  support@jujuhosting.com.

8. OTHER USES OF YOUR PERSONAL DATA

Platform Development: We use data, including public feedback, to conduct research and enhance the JUJU Hosting platform. This helps us provide you and others with a better, more intuitive, and personalized experience, while also driving growth.

Customer Support: We use data to assist you and resolve issues. This includes your communications with us, which we may use to investigate, respond to, and resolve complaints, technical issues, and bugs.

Aggregate Insights: Your data helps us generate and share aggregated insights that do not personally identify you.

Security and Investigations: To ensure security, prevent fraud, and conduct investigations, we may use your data, including communications, if necessary to address potential violations of our Terms of Service, this Policy, or attempts to harm JUJU Hosting Users.

9. SOURCES OF PERSONAL DATA

We collect and receive your personal data from the following sources:

  • You and Your Devices: Information provided directly by you or collected via your device during interactions with our platform.
  • Social Network Operators: Such as Facebook, Google, and similar platforms.
  • Third-Party Service Providers and Partners: Information shared with us through collaboration with these entities.

Other Legal Sources: Data obtained from lawful sources as applicable.

10. RETENTION AND DELETION

We generally retain your personal information for as long as necessary to provide our services and comply with our legal obligations. When your personal information is no longer required, we ensure it is securely deleted.

If you would like to stop JUJU Hosting from using your personal information, you may request that we erase it and close your JUJU Hosting account.

After account deactivation, we will retain the following data for compliance with applicable legal requirements (such as tax, accounting, legal reporting, anti-money laundering (AML), or other obligations) for as long as required by law:

  • A profile with depersonalized information (e.g., your email changed to user@deleted.com, and your name, surname, and contact details erased), including records of purchased services, login history, and payment transactions.

Additionally, JUJU Hosting may retain some of your personal information under these circumstances:

  • Legitimate Business Interests: For fraud detection, prevention, and enhancing safety. For example, if your account is suspended for safety reasons, we may retain certain information to prevent you from opening a new account in the future.
  • Legal Compliance: To fulfill obligations related to tax, auditing, or legal reporting.
  • Publicly Visible Information: Forum posts or other publicly available content may remain visible but disassociated from your identity after your account is deactivated.
  • Backup Systems: Residual copies of your personal information may remain in backup systems for a limited period to safeguard against accidental or malicious data loss.
  • Dispute Resolution and Agreements: To resolve disputes, enforce agreements, and protect JUJU Hosting’s legitimate interests.
  • Domain Name Registration Data: Domain registration requires personal information about the domain owner to be submitted to the WHOIS directory, which is public. For more information, please visit ICANN Registrants.

JUJU Hosting ensures that your personal information is managed securely throughout its retention and deletion lifecycle.

 

We strive to provide a seamless and fair refund process. If you have any questions or concerns about this policy, please reach out to us at support@juju.com.

Thank you for choosing Juju Hosting!