Common FAQs
GENERAL QUESTION
Shared Hosting FAQ
Shared hosting is a type of hosting where multiple websites share resources on the same server. It’s suitable for small to medium-sized websites, blogs, and businesses with moderate traffic.
Yes, most of our shared hosting plans allow you to host multiple websites or domains under a single account.
Yes, we offer free Let’s Encrypt SSL certificates to secure your websites. You can easily install and manage them from your control panel.
We perform daily backups of shared hosting data to ensure data integrity. You can also create manual backups from your control panel.
We provide cPanel, a user-friendly control panel that makes it easy to manage your website, emails, and other hosting-related tasks.
The number of email accounts you can create depends on your hosting plan. Please check your plan’s details for specific limits.
Yes, we fully support WordPress and other popular CMS platforms. We offer one-click installations for easy setup.
If your website experiences significant growth, we offer scalable options, including VPS hosting and dedicated servers, to accommodate increased traffic and resource demands.
VPS Hosting FAQ
A VPS is a virtualized server that provides dedicated resources, including CPU, RAM, and storage. It offers better performance and isolation compared to shared hosting.
Yes, you have full root access to your VPS, allowing you to install and configure custom software and applications as needed.
There is no fixed limit on the number of websites you can host on a VPS. It depends on your resource usage and server capacity.
While VPS hosting offers more control, our team provides support and management services. You don’t need advanced technical skills to get started.
We offer automated backup solutions for VPS hosting. You can configure and schedule backups as needed.
Yes, you can choose from a variety of operating systems, including Linux distributions and Windows, based on your requirements.
We implement firewalls, security updates, and monitoring to ensure the security of VPS servers. You can also add additional security measures as needed.
Yes, our VPS plans are scalable, allowing you to upgrade your resources to accommodate increased traffic and growth.
Enterprise Hosting FAQ
Enterprise dedicated servers offer exclusive access to server resources, providing high performance, security, and customization options. They are ideal for large websites and resource-intensive applications.
The contract duration may vary depending on the chosen plan. Please check the specific terms of your selected plan.
We offer fully managed support for enterprise dedicated servers, including server maintenance, security updates, and 24/7 technical support.
Yes, we provide customization options, allowing you to choose hardware configurations that meet your specific requirements.
Yes, our server management services cover all aspects of server maintenance and support, ensuring optimal performance and security.
We have data center locations in USA, providing you with options to choose the most suitable location for your needs.
We implement comprehensive security measures, including firewalls, regular security updates, and intrusion detection, to protect your data.
Dedicated server plans typically include generous bandwidth allowances. Please check your plan’s details for specific bandwidth limits.
Domains FAQ
Yes, you can transfer your existing domain to JuJu Hosting. Our support team can assist you through the transfer process.
We offer a wide range of domain extensions (TLDs), including popular ones like .com, .net, .org, and many others. You can check our domain registration page for a full list.
Yes, we offer domain privacy protection to safeguard your personal information in the WHOIS database. This service helps protect your privacy.
Domain renewals are typically done through your JuJu Hosting account. We’ll send you renewal reminders before your domain’s expiration date to ensure uninterrupted service.
If a domain expires, there is a grace period during which you can still renew it without losing ownership. However, it’s essential to renew promptly to prevent domain loss.
Yes, we offer user-friendly domain management tools within your JuJu Hosting account. You can update DNS settings, contact information, and more.
Absolutely. Once you’ve registered a domain with us, you can easily link it to your hosting account and create a website associated with that domain.
Domain names must adhere to certain character limits and restrictions imposed by domain registries. Generally, domain names can include letters, numbers, and hyphens, but not special characters or spaces.
Payment FAQ
JuJu Hosting accepts a variety of payment methods, including Credit Cards, Debit Cards, PayPal, American Express, China UnionPay (CUP), Discover & Diners Club, eftpos Australia, Japan Credit Bureau (JCB), Mastercard, and Visa.
Yes, it is safe to provide your credit card information for payment on our website. We prioritize security and use encryption to protect your sensitive data.
Yes, you can set up automatic recurring payments to ensure that your hosting services are renewed without manual intervention. This feature can usually be configured in your account settings.
JuJu Hosting typically does not charge additional fees for payment methods. However, some payment providers may impose their own transaction fees, which would be separate from our service charges.
Yes, you can change your payment method and update your billing information through your account settings on the JuJu Hosting website.
JuJu Hosting provides the option to pay in multiple currencies. You can choose your preferred currency during the checkout process if it’s available.
You will receive payment receipts and invoices via email. These documents will provide details of the charges and payments made for your hosting services.
If you encounter any payment issues or have questions about billing, you can reach out to our customer support team. They are available 24/7 to assist you with any payment-related inquiries.
Support FAQ
JuJu Hosting offers a variety of customer support options, including Live Chat, Ticket Support, and Call Support. Our support team is available 24/7 to assist you.
You can access Live Chat support by visiting our website and clicking on the Live Chat icon. Our support agents will be ready to assist you in real-time.
Ticket Support allows you to submit detailed support requests or inquiries through our ticketing system. You can create a support ticket by logging into your account or visiting our support page.
Our support team aims to respond to support tickets promptly. Response times may vary depending on the complexity of the issue, but we strive to provide timely assistance.
Yes, we offer Call Support as well. You can contact our support team by phone for immediate assistance. Our contact information can usually be found on our website.
Yes, JuJu Hosting provides round-the-clock customer support. You can reach out to us for assistance at any time, day or night.
You can seek assistance from our support team for a wide range of issues, including technical problems, billing inquiries, account management, and more. Our team is here to help with any hosting-related concerns.
No, our support channels, including Live Chat, Ticket Support, and Call Support, are typically included with your hosting plan at no additional cost. We aim to provide comprehensive support services to our customers.
